Resolved
The issue has been resolved.
Monitoring
We've rolled out a fix. New and existing environments should have accessible agent conversations again.
Identified
We have identified a possible root cause and are rolling out a fix
Identified
We have identified a possible root cause and are rolling out a fix
Investigating
Ona Cloud customers are seeing Ask your admin to enable Agents for your organization. when trying to start new agent conversations on Environments. We are investigating the issue.
