Resolved
This incident has been resolved by our upstream provider. Ona Cloud is now operating normally. We apologize for any inconvenience this may have caused.
Investigating
We are actively monitoring an upstream issue that is causing elevated conversation errors on Ona Cloud. The provider is working on a resolution, which can be tracked here: https://status.claude.com/incidents/162g24n9sm8p
Investigating
Conversations are stuck and showing errors for Ona Cloud users, because the Anthropic API is overloaded. We’re on it and working toward a resolution.
Enterprise customers using "Ona Intelligence" remain unaffected.
