Elevated number of errors in Anthropic backed conversations

Resolved·Partial outage

All chats on Ona Cloud and Ona Intelligence customers should function as usual.

Customers with an Anthropic custom BYOK should also not be impacted anymore.

Wed, Feb 18, 2026, 02:05 PM

(8 months ago)

Affected components

Feb 18, 2026, 10:50 AM

02:05 PM

AI Agents

Updates

Resolved

All chats on Ona Cloud and Ona Intelligence customers should function as usual.

Customers with an Anthropic custom BYOK should also not be impacted anymore.

Wed, Feb 18, 2026, 02:05 PM

Identified

Customers on free, core plans are impacted. Enterprise customers not on Ona Intelligence (Bring Your Own Key) and that use Anthropic directly are impacted: they will have issues starting or continuing conversations.

Wed, Feb 18, 2026, 10:50 AM(3 hours earlier)